We require that all clients use flea, tick and heartworm preventative. We have an extensive outdoor area, with all of the things that exist in nature – including mosquitoes and ticks. We do check the dogs over for ticks.
We have a local vet that we work with. The Boarding/Daycare Agreement includes a release form to allow our local vet to treat your pet in case of emergency. We will also call you or your emergency contact in case of an emergency to find out how you would like us to proceed. We will provide basic first aid as needed on-site, and notify you of any incidents.
We want your dog to spend as much time at the ranch playing and having fun as possible, and the least time possible in the van. In order to be as efficient as possible during pickups and drop offs, we require a copy of your key, and a fob for your building if one is needed for entry.
We send confirmations for boarding and daycare. If you do not receive a confirmation, please contact us to be sure your pet is scheduled. We appreciate you checking with us to make sure your pet is scheduled correctly, as we do not want to make any mistakes. Please feel free to call us or e-mail us to be sure your pet is on the schedule.
Yes. Walk-in hours are 7 AM – 9 PM. New clients must bring their dog for a socialization visit, fill out a daycare/boarding agreement and provide us with proof of vaccinations before being enrolled in daycare or boarding.
We require 24 hours notice for cancellation of daycare, boarding and training bookings. We must charge for cancellations made with less than 24 hours notice. If your pet suddenly becomes ill or there is another emergency, please contact us and we will not charge you for short notice cancellation.