Dog Care FAQs
Can we come to visit the ranch?
I want to see pictures of my dog at the ranch!
Click on the Facebook link.
Is it ok for me to call and check on my dog?
What kind of collar do you recommend?
For dog walking, we recommend a martingale (no-slip) collar, a harness, or a gentle leader.
For boarding, we recommend a margingale (no-slip) collar. A collar embroidered with your name and phone number is a great choice, since tags can easily fall off.
We do not allow choke chains, prong collars or shock collars and will remove them upon arrival.
What about fleas, ticks, and heartworms?
Can I drop my dog off or pick them up at the ranch?
Do you offer grooming?
What if there is an emergency with my pet?
How can I pay?
Why do you need my key for pickup and drop off?
What are the unique features of kennel-free dog boarding farms?
Kennel-free dog boarding farms offer a unique and stress-free environment for your furry friends. Open range dog boarding ensures a more natural and comfortable experience, reducing anxiety and promoting better mental and physical health for your pet.
Our farm provides open spaces where your dog can roam freely, play, and socialize with other dogs. With personalized care and attention, our kennel-free boarding farm caters to each dog’s individual needs, making them feel right at home. Reach out today to get started with the boarding process, which includes coming by the farm so that we can get acquainted, show you around the facilities, and answer your questions.
Scheduling Questions
How do I schedule daycare/boarding?
You can schedule by phone, e-mail or using ProPet. Click on the ProPet link to schedule daycare or boarding.
What if I don’t have a ProPet login and password?
Email us at k9divine@k-9divine.com, and we will set you up with a ProPet account, and walk you through the scheduling process.
What is the cutoff for scheduling daycare and boarding?
If I didn’t get a confirmation e-mail, am I scheduled?
Can I walk in for daycare at the ranch without scheduling in advance?
Van Service Questions
What is your pickup area for boarding?
What if I live outside of your pickup area, but I really want my dog to come to your ranch?
Is there a place in DC that I can drop off or pick up my dog?
Can I meet the van somewhere in DC?
What time will you pick up my dog for boarding?
Our pickup window is 9:00 – 11:00 AM, and our drop off window is 5:00-8:00 PM. Timing may vary depending on traffic conditions.
Can my dog be dropped off in the morning, or picked up in the evening?
I’d like to sign up. What do I have to do?
Thank you for your interest in joining our pack! Please click here to view our Pricing and Forms page, and fill out the daycare/boarding agreement. Click the submit button, and we will contact you to work out the details!
What is your cancellation policy?
I am in labor / having an emergency and I need to schedule daycare on very short notice!
Please email us at k9divine@k-9divine.com and we will do our best to accommodate you.