Keeping dogs and families together

General Questions

Can we come visit the ranch?

Absolutely!  Our reception desk is open from 7am to 9pm. Drop by anytime!

I want to see pictures of my dog at the ranch!

Click on the Facebook link.

Is it ok for me to call and check on my dog?

Absolutely!

What kind of collar do you recommend?

For dog walking, we recommend a martingale (no-slip) collar, a harness, or a gentle leader.

For boarding, we recommend a martingale (no-slip) collar.  A collar embroidered with your name and phone number is a great choice, since tags can easily fall off.

What about fleas, ticks, and heartworms?

We require that all clients use flea, tick and heartworm preventative.  We have an extensive outdoor area, with all of the things that exist in nature – including mosquitoes and ticks.  We do check the dogs over for ticks.

Can I drop my dog off or pick them up at the ranch?

Yes!  Our address is 11277 Edge Hill Rd. Newburg, MD 20664. Please make sure to schedule with us in advance, so that we know when to expect you.

Do you offer grooming?

We don’t offer full grooming, but can do baths and nail trims.

How do packages work?

Your package never expires.  Your package balance may be used towards daycare and boarding.

What if there is an emergency with my pet?

We have a local vet that we work with.  The Boarding/Daycare Agreement includes a release form to allow our local vet to treat your pet in case of emergency.  We will also call you or your emergency contact in case of an emergency to find out how you would like us to proceed.  We will provide basic first aid as needed on-site, and notify you of any incidents.

How can I pay?

You can pay using your credit card on PetExec, PayPal, or in person.  We also accept personal checks and cash.

Can I send lunch with my dog?

Yes!  Please send it in a Ziploc bag labeled with your dog’s name.  Please let us know where to look for it.

Why do you need my key for pickup and drop off?

We want your dog to spend as much time at the ranch playing and having fun as possible, and the least time possible in the van.  In order to be as efficient as possible during pickups and drop offs, we require a copy of your key, and a fob for your building if one is needed for entry.